Privacy Policy

This Privacy Policy explains how Cooper’s Painting & Restoration (“Cooper’s,” “we,” “us,” or “our”) collects, uses, and shares information when you visit our website, contact us, request an estimate, or otherwise interact with us online.

What This Policy Covers

This policy applies to information collected through our website and online services. It does not cover information collected offline (for example, by phone or in person) unless we link it to information collected online.

Information We Collect

Information you provide

We may collect information you choose to provide, such as when you submit a form, request an estimate, or contact us.

• Contact information (such as name, email address, phone number)
• Project details you submit (such as service requests, notes, photos, preferred timing, and property information you share)
• Communications you send to us (such as messages, emails, or chat transcripts)

Information collected automatically

When you use our website, we and our service providers may collect certain information automatically.

• Device and browser information (such as browser type, operating system, and device identifiers)
• Usage data (such as pages viewed, links clicked, approximate location derived from IP address, and time spent on pages)
• Diagnostic and security information (such as data used to help protect the site from spam and abuse)

Google Analytics (GA4)

We use Google Analytics 4 (GA4) to understand how visitors use our website and to improve performance and content. Google may use cookies or similar technologies to collect and process data about your use of our website.

AI chat widget

We use an AI-assisted chat feature to help answer questions and route requests. Information you enter into the chat may be stored and reviewed to respond to you, improve customer support, and help improve the chat experience.

Cloudflare Turnstile

We use Cloudflare Turnstile to help prevent spam and automated abuse on forms. Turnstile may collect and process information for security and fraud-prevention purposes.

Embedded Google Maps

Our website may include embedded Google Maps. When the map loads, Google may collect information and set cookies according to Google’s policies.

How We Use Information

We may use the information we collect to:

• Respond to inquiries and estimate requests
• Communicate with you about scheduling, services, and support
• Operate, maintain, and improve our website and services
• Monitor and help protect against spam, abuse, and security incidents
• Analyze website performance and visitor behavior (for example, via GA4)
• Comply with legal obligations and enforce our policies

How We Share Information

We may share information in the following circumstances:

• With service providers that help us run our business and website (for example, analytics, hosting, spam prevention, and chat services)
• With vendors and subcontractors only as needed to evaluate or perform requested services (for example, when specialized services are requested)
• If required by law, legal process, or to protect rights, safety, and property
• In connection with a business transition (such as a merger, sale, or transfer of assets)

Cookies and Similar Technologies

We may use cookies, tags, pixels, and similar technologies to operate our website, remember preferences, and measure performance. Some features may not work properly if you disable cookies.

You can control cookies through your browser settings. You can also learn about Google’s options for controlling data collection through Google Analytics and advertising settings.

SMS / Text Messaging

• If you provide your mobile phone number, you consent to receive automated informational and promotional text messages from us at the number you provided.
  Opt-Out
  You can cancel SMS messages at any time by texting
• STOP. After you send STOP, we will send a confirmation message to acknowledge your request. After that, you will no longer receive SMS messages from us.
• Help
  For assistance, reply HELP.
  
  Message Frequency & Rates
  Message frequency varies. Message and data rates may apply.
• No Sharing of SMS Data
  Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

Data Retention

We keep information for as long as reasonably necessary for the purposes described in this policy, including to provide services, resolve disputes, enforce agreements, and comply with legal obligations.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect information. However, no website or system can be guaranteed to be 100% secure.

Your Choices

Depending on how you interact with us, you may be able to:

• Request access to, correction of, or deletion of certain information we hold about you
• Opt out of non-essential cookies through your browser settings
• Choose not to submit information through website forms or chat

Children’s Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Third-Party Links and Services

Our website may link to third-party websites or services (including embedded services like Google Maps). Their privacy practices are governed by their own policies, not this one.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the “Last updated” date.

Contact Us

If you have questions about this Privacy Policy or want to make a privacy request, contact us at:

Cooper’s Painting & Restoration
Email: [email protected]
West Virginia, USA